Returns & Exchanges

At Heybike, we want you to ride with confidence. If you are not completely satisfied with your purchase, you can initiate a return within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the e-bike in its original packaging, ensuring all accessories, manuals, and the charger are included to avoid restocking fees.

• 3.
  Ship to Heybike

  Affix the provided shipping label to the box and drop it off at the designated carrier location or schedule a professional pickup for larger items.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned item for quality assurance, your refund will be processed to your original payment method within 7-10 business days.